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#CHROME REMOTE DESKTOP CURTAIN MODE WINDOWS 10 BROKEN UPDATE#
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AVD-Helpdesk-Users to enable access to Remote Assistance. Pre-step: Make sure to create a custom AD Group e.g. Make sure to verify this before moving to the next step. The following Windows Defender Firewall rules should show up after running the PowerShell command. You could also configure the firewall rules via the Allowed apps and features menu REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\Remote Assistance" /v fAllowToGetHelp /t REG_DWORD /d 1 /fĬonfigure firewall policies on your AVD image (session host) netsh advfirewall firewall set rule group="Remote Assistance" new enable=yes You can also activate Remote Assistance (automated) via PowerShell with the command below. The following steps need to be performed on the Azure Virtual Desktop session host images.Įnable Remote Assistance as service as part of your Azure Virtual Desktop image – session host via the following setting.

#CHROME REMOTE DESKTOP CURTAIN MODE WINDOWS 10 BROKEN HOW TO#

Option 2 – How to configure Remote Control sessions via Remote Assistance (MSRA)Įnable Remote Assistance on your AVD image (session host) The helpdesk user will see this – you are now ready to troubleshoot via Quick Assist! 😊 The user will see this – once the helpdesk user took over. The user will receive the following prompt afterwards. The following steps have to be done by the userĪsk the user you want to remote control (shadow) to open Quick Assistĭuring the loading process – the helpdesk user will be asked for the type of control.

#CHROME REMOTE DESKTOP CURTAIN MODE WINDOWS 10 BROKEN CODE#

Remember or share the Security code with the user you want to remote control (shadow). The following steps have to be done by the helpdesk userĪs helpdesk user – you must search for quick Assist on your Windows 10 virtual or physical machine When you want to secure the access more and disable remote control access from the internet, please use option 2 or 3. Note : The positive thing of Quick Assist could be that a nyone with a Windows 10 device on a functioning internet network can use Quick Assist.

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The other great thing about quick assist is that it’s free to use as part of your Windows 10 license! See below how it works either with video or as walkthrough steps in this article… Quick assist is a new tool ( simpler than Remote Assistance – doesn’t require any pre-configuration) and way of give control of your computer to people you trust over the internet. Option 1 – How to Remote Control sessions with Windows 10 – Quick Assist This is helpful for the steps explained later on in this article. You can also easily detect the session host of the active session as well as the session ID. This allows helpdesk employees to do some first line of support for Azure Virtual Desktop from the Azure Portal. The user’s menu option gives us the option to search for users, see their active sessions, application assignment, and send them messages during maintenance work. We also have the option to do more user session troubleshooting directly from the Azure Portal.

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With the new ARM-based – spring update release of Azure Virtual Desktop being available. User session management via the Azure Portal

How to shadow sessions with MSTC – helpdesk procedure.

Option 3 – How to configure shadow sessions via Remote Desktop Connection (MSTC).

How to Remote Control sessions with Remote Assistance – helpdesk procedure.

Configure Allow UIAccess applications to prompt for elevation.

Publish Remote Assistance as a Remote App.

Configure firewall policies on your AVD image (session host).

Enable Remote Assistance on your AVD image (session host).

Option 2 – How to configure Remote Control (shadow) sessions via Remote Assistance (MSRA).

Option 1 – How to Remote Control sessions with Windows 10 – Quick Assist.

User session management via the Azure Portal.

Note : This article works on bot h Windows 10 Enterprise single and multi-ses sion.Ĭlick on the title to jump to that spot in this article: In this article, you will learn about the three different options ( Quick Assist, Remote Assistance, and Remote Desktop Connection – MSTSC) of how you could remote control – shadow the user session to empower your helpdesk employees in your environment. After explaining the different options you have to remote control sessions within AVD to one of my customers, I thought it’d be helpful to share the procedure with the community. To ensure every user is happy, it is very common to shadow users to walk them through steps to solve problems with a little help from the helpdesk.

One important component of a virtual desktop environment is user experience. The complete implementation process has been simplified (read more here) and a lot of extra management capabilities are added. A lot of things around Azure Virtual Desktop (AVD) are improved since the release of the ARM-based version as part of the announcements in this blog.